| Frequently Asked Questions |
PS3 Leaderboard Basics
· How do I register?
· What is PS3 Leaderboard?
· How much does it cost?
· How can I become a staff member?
· Where can I host images or videos?
· How do I delete or change my username?
· What is the Hall of Fame?
· What do I need in order to compete?
· Why should I register? |
Support
· How do I get assistance or support?
· How do I submit a ticket?
· How do I change my password?
· How do I contact a referee or admin?
· How do I contact a moderator?
· How can I change my username?
· How do I get quick help?
· Is my information safe?
· Why would I get banned? |
Ladders
· How do the ladders work?
· How do I join a team / create a team?
· How do I get matches and create challenges?
· How do I report? / When are scores finalized?
· How do I add a player to the roster?
· How do I manage my team?
· How do I assign ranks and permissions?
· What team management functions are there?
· How do I change my team name?
· What is the Free Agent System & how do I use it?
· How do I become a free agent?
· What's the Match Finder, and how's it used?
· When to dispute a match?
· What are disputes and how they work?
· What is Activity?
· Why does my team have a strike?
· How do I move up the ladder quickly? |
Profiles, Account Settings & Info
· How do I change my Top Friends?
· Where can I search PS3 Leaderboard members?
· How do I get my gamertag or gamercard on my profile? |
Tournaments
· How do I join a tournament?
· How do I progress through the tournament?
· What can I win?
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Live Events
· What are Live Events?
· How do I join a Live Event?
· How does the whole Live Event process work and what do I need to do?
· What if I joined the wrong room?
· What can I win playing in the Live Events?
· These are great! I would like to help out. What do I need to do?
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PS3 Leaderboard Basics
How do I register?
You can register for free on PS3 Leaderboard at anytime, either by going to the top right user login area and clicking on 'New Members' or by clicking on the green Register link in the menu, or the big yellow Register Now graphic on the right hand side of the page.
It is best to use your main PSN name as your username and it is VERY important to make sure you add your correct email address as this will be needed when challenging amd reporting on matches.
What is PS3 Leaderboard?
PS3 Leaderboard is a fun community site for Playstation 3 fans that offers battle ladders, tournaments and live events. Ladders are where members sign up, arrange matches, play the matches, report back the result and rise up the leaderboard. Tournaments is where members enter and play against an opponent and then the winner moves forward to the next round. Live Events are scheduled online free-for-all matches where everyone joins the rooms and plays a fun event.
How much does it cost?
PS3 Leaderboard registration is completely FREE!. You can enjoy our wide range of features for absolutely free. PS3 Leaderboard often even offers prizes and the events are still free to enter.
How can I become a staff member?
You can join the ranks of PS3 Leaderboard Staff by going to our job application page located here: http://www.ps3leaderboard.com/apply.php. There is also a link to apply for staff in the dropdown menu. Obviously, we cannot accept all requests as we only look for staff every so often.
Where can I host images or videos?
If you have images to upload you can use any image upload site such as photobucket.com or tinypic.com. You can also add the link to your profile for your profile picture. For videos we suggest uploading them to youtube.com You could then display you video on your profile by entering the watch url (see profile manager for example) in your profile manager.
How do I delete or change my username?
Here at PS3 Leaderboard we are able to change and delete usernames on our site.
If you would like a new name, please submit a ticket to have your username changed. We do not allow anyone to have more then one username simply so staff will not need investigate any cheating.
If you no longer wish to use PS3 Leaderboard, your account can never be recovered by another user, as it is based on your email address. There will be no need to delete it, however we do not offer deletion as an option.
If you have other questions, please contact staff for assistance.
What is the Hall of Fame?
The hall of Fame shows the accumulated XP from a member's performance on the PS3 Leaderboard site. You will win XP for your activity level on the wesite, plus you will win bonus XP for winning matches or doing well in the Live Events.
What do I need in order to compete?
In order to compete on PS3 Leaderboard, you need the following things:
1. A PS3 Leaderboard account ! Free!
2. A Playstation !.
3. A copy of the game in which you wish to compete on the ladder, tournament or Live Event with.
4. An internet connection sp that you can actually play the online matches.
Why should I register?
You cannot compete on PS3 Leaderboard without registering a username. Registering is easy, and enables you to use every aspect of what PS3 Leaderboard has to offer including not only the popular ladders and tournaments but our active forums and profile pages. |
Support
How do I get assistance or support?
The primary method for contacting our Staff is through the Ticket System. Tickets are always answered and serve as a direct link to the arenas administrators.
To submit a ticket, click Tickets, found on the navigation menu bar.
Type the category that best describes your problem, and a detailed description of the issue. Once submitted, the status of your ticket can be viewed through Active Tickets. Ticket response times vary between ladders and depend upon a number of factors. Please be patient as the PS3 Leaderboard Staff work to resolve your ticket in a timely fashion.
How do I submit a ticket?
You can submit a ticket by going to 'New Ticket' when you click the 'Ticket' tab on the navigation bar.
How do I change my password?
You can change your password by clicking the 'Profile Manager' link in the top right user box and clicking the 'Change Password' link next to password. Or go to the My Controls drop down and click 'Account Manager'. Should this not work or you cannot actualy log in and you need a NEW password then please contact us via the Ticket system and we will sort it out for you.
How do I contact a referee or admin?
Referees and Admins can be contacted at any time via PM or email. You can view a list of all ladder referees and or admins on the staff page. The staff page can be found at the top right hand side of the navigation and clicking the 'Staff' link from the navigation menu.
How do I contact a foum moderator?
Click on any listed forum moderator's name to contact them or contact us via the support Ticket system to tell us about your issue.
How can I change my username?
The simple answer is you can't change your username after you've registered. We're sorry, but the PS3 Leaderboard Team can't change your username for you at anytime.
Alternate Answer: Change to fit your needs We do allow you to change your username after you've registered. Just simple submit a ticket to have a staff member change it for you.
Secondary Answer: We do allow you to change your username after you've registered. Just simple go to your Account Management located at the top right user bar and you will be able to change your username there.
How do I get quick help?
Each staff members contact information is listed in the Staff page of the site.
If available, the staff member has the option to enter the battle in order to resolve the issue.
Be prepared to provide any match information or any other information so that the staff member may need in order to assist you.
Is my information safe?
Your personal information is protected under the terms of the PS3 Leaderboard Privacy Policy.
The PS3 Leaderboard Privacy Policy can be found at the footer of every page.
Why would I get banned?
Bans are distributed as a result of one or more rule violations. Bans can only be issued by a PS3 Leaderboard Staff member. The length of a ban depends upon the severity of the offense. |
Ladders
How do the ladders work?
A PS3 Leaderboard ladder works much like an actual ladder. Each clan or member starts at the bottom of the ladder and must compete in battles in order to climb up the ranks.
You must be a member of a team or a singles player to participate in a PS3 Leaderboard ladder. There are two ways to be part of a team:
1. Become invited to an existing team.
2. Create a team of your own.
Ladder rankings are based on a system of Experience Points (XP). With every win, XP is gained. With every loss, XP is deducted. The clan with the highest amount of cumulative XP holds the top spot.
The amount of XP awarded per match is determined by your opponents rank. For example, defeating a higher-ranked opponent will result in a larger amount of gained XP.
How do I join a team / create a team?
Joining a Team:
Many ladders require a team in order to compete. To become a member of a team, you must be invited.
If you have been invited to a team, PS3 Leaderboard will notify you in two different ways:
1. Email
2. My Team Invites
From these locations, you will be given the option to accept or decline the join request.
Creating a Team:
Look for the ladder in which you want to compete by finding it in the ladder navigation bar. Each game is categorized.
Once Clicked, the option to Create a Team will appear within the ladders main menu. This link is found next to the season box.
A list of that arenas playable ladders will then appear, along with the option to join.
Choose the ladder in which you want to compete and fill out the required information. Also fill out any additional contact information you can provide.
Once submitted, your team has officially been created. You will then be given access to the team-management features, as well as a variety of tools to help you get started.
How do I get matches and create challenges?
There are a few ways to play matches on PS3 Leaderboard
Finding a match via the MatchFinder: Click on the MatchFinder image, top right. You can do a search for any teams who have created a match on ladders that you have joined.
Creating a match via the MatchFinder: Click on the MatchFinder image, top right. You first search on the ladder of your choice and then you will see a nwew area when you can create your match. Add your chosen date and settings and then click on Post Match. Other teams/players will now be able to see this match and will be able to click on it to challenge you.
Making a general challenge: Click on the Challenge image, top right. You can then pick any team and challenge them to a match.
Via the Ladders on the standings.php page: Visit the ladder that you are on. You can challenge any of those teams/players by clicking on the small Skull and crossbones images to the right of their entry. This will initiate the challenge process.
Challenges via a team profile: If you click on any team/players name on the site (ladder standings page or elsewhere) then you will see their team stats page. At the top you will see a large Skull and Crossbones images which, when clicked, will take you through the challenge process.
Ladder Chat: At the bottom of every ladder you will see a chat room. You can ask for matches in here. You can also click on a team/players name or the small Skull and Crossbones images to challenge them.
Forum: You can ask for matches in the forum.
How do I report? / When are scores finalized?
Once a match has finished, one ranking member of each team must report the final score on PS3 Leaderboard.
Both teams must report the results upon the completion of a match.
To report, visit the Report tab on the top right side of the navigation or select either ladder or tournament result from the dropdown.
Scores become finalized after both teams have submitted the final results.
If there are no discrepancies or disputes, each teams win-loss record and XP is automatically adjusted.
How do I add a player to the roster?
When viewing your team's profile page click the 'Edit Info' tab. Then you will see two blocks one for Your Teams and Ladders and one for Your Teams and Tournaments once you have found the one in which you want to edit you should then see two tabs under Manage your Team 'Members' and 'Edit Team and Warlight' click on 'Members'. You will then need to fill out the players PS3 Leaderboard username for the specific ladder. You will also need to assign the player a certain access role. This role will determine the amount of control they have over the account. This can be done once the player has accepted your invite.
How do I manage my team?
Team management is performed from your teams profile page. This page can be easily accessed by visiting Team Manager, which can be found in the top right-hand corner of the user box at all times. You must be logged in for Team MAnager to appear.
From your teams profile page, PS3 Leaderboard gives you two ways to manage the clan:
- Edit Team Profile
- Members/Roster
Edit Team Profile - This page allows you to edit the appearance of your teams profile page, including team logos, team tags, and contact information.
Members - This page is where new members are invited to the team. This spot is also where you determine each members role.
How do I assign ranks and permissions?
First go to your teams page. When you are there, click the tab labeled 'Edit Info'. Then find your team and click Members. You will then be able to assign a rank/permission to a team member.
Leader: Can perform all management functions.
Co-Leader: Member, Challenge, Report.
Captain: Challenge, Report.
1st Lieutenant: No Extra Privilages.
2nd Lieutenant: No Extra Privilages.
Member: No Extra Privilages.
What team management functions are there?
Edit Team and Warlight:
Team Tag
Team Logo
Team Contacts
Team Website
Team Blast
Is your team looking for a quick match??
Members
Add teammate's to your roster.
Give members certain access.
Invite new clan members using PS3 Leaderboard usernames.
How do I change my team name?
To change your team name you can either submit a ticket to have a staff member change it for you. Or you can open up your team profile manager and edit your team name from there.
Note: Remember your URL (link) can't be changed from what it was created as, only your team name can.
What is the Free Agent System & how do I use it?
The free agent system is exactly what it's called. Players that don't have a team can put themselves on this list with information relating to them and there gaming style.
To review the Free Agency, Click Here.
Select the ladder in which you want to view all of the Free Agents then click the View Free Agents tab within the box, found just next to the ladder selcetions.
From here, you will find a listing of every user currently seeking a team within that ladder.
Each user is categorized by a range of criteria:
* Gamename
* Age
* Competition
* Time zone
* Availability
You can invite a Free Agent to your team by clicking the invite tab.
How do I become a free agent?
Free Agency is a tool used to help find a team. Registering as a Free Agent puts your name on display for all recruiting teams to see. To register as a Free Agent, Visit the free agents page Here selct the ladder in which you want to compete by finding it in the dropdown. Each game is categorized by the console on which it appears.
From here, you will find a listing of every user currently seeking a team within that ladder.
Click on Register as a Free Agent. This button is found near the bottom of the right-hand corner of the page.
Fill out the required information and submit. Your Gamename/username and contact information can now seen by all recruiting teams.
What's the Match Finder, and how's it used?
Match Finder is a tool used to quickly and easily find a match. Match Finder allows you to accept an existing challenge or to create a new challenge for the entire community to see.
Match Finder is located in the navigation menu.
There are two ways to find a match using the Match Finder:
1. Accept an existing Match Finder challenge
2. Create a Match Finder challenge of your own
To create a Match Finder challenge of your own, Select the ladder in which your team is located on. Note that you have to be a team leader to make a Match Finder. Once you have selceted your ladder that your team is on scroll down to Create A Match on the Match Finder.
Fill out the required information, including the time, date, amount of players, and duration.
If a team has accepted your Match Finder challenge, the match will appear in the Challenge portion of your teams profile. From there you'll be able to contact your opponent, as well as find any details surrounding the match.
To accept an existing challenge, simply click Accept on the match you wish to play. Your opponents contact information, as well as the match details will then appear under the Challenge portion of your teams profile page.
Once a Match Finder challenge has been accepted, the match must be played according to the challenge details.
When to dispute a match?
Staff members can be contacted when all efforts of resolving a dispute with an opponent have failed.
To understand how to dispute a match and how it works go here.
What are disputes and how they work?
Disputes begin by contacting the PS3 Leaderboard Staff.
The primary method for contacting the PS3 Leaderboard Staff is through the Ticket System. Tickets are always answered and serve as a direct link to the ladder administrators.
Once your ticket has been reviewed and investigated, you'll receive a response from a PS3 Leaderboard administrator.
Ticket responses are found within The Tickets Tab, which is located in the navigation bar.
What is Activity?
Activity is a representation of how active a team is on PS3 Leaderboard. It is measured by four colors: green, yellow, orange, and red.
These colors indicate when a teams last match took place.
Ping Color Code:
1. Bright Green < 24 Hours
2. Green < 3 Days
3. Light Green < 7 Days
4. Yellow < 1.5 Weeks
5. Orange < 2 Weeks
6. Dark Orange < 3 Weeks
7. Red < 1 Month
Why does my team have a strike?
Teams may be given strikes by a PS3 Leaderboard Administrator at any time.
Suspicion of cheating, failure to report, as well as other factors may have lead to a team being striked.
If your team has been given a strike, contact the PS3 Leaderboard Staff by submitting a New Support Ticket.
New Support Tickets can be submitted through the Ticket System.
Include your clan name, clan ID, as well any additional information you can provide.
Ticket responses can be reviewed through the Ticket Manager, also found within the My Controls menu.
How do I move up the ladder quickly?
Defeating teams of equal or higher Level is the most effective way of moving up the ladder.
These teams grant the largest amount of Experience Points (XP) per match. |
Profiles, Account Settings & Info
How do I change my Top Friends?
To change your top friends simply click My Profile in the top right user box and click 'View/Edit' under your friends section. You will then be able to edit the Priority in which your friends will be displayed in your friends section.
Where can I search PS3 Leaderboard members?
You can search the list of PS3 Leaderboard members by hovering over the 'Search' tab on the navigation bar and selecting Members. To use the advanced search type the members username in the ' Search Members' box under the Members List.
How do I get my gamertag or gamercard on my profile?
To have your Gamertag or Gamer Card show on your profile, go to 'Account Manager' under the 'My Controls' part of the navigation bar. Then update the areas in which you wish to provide on your PS3 Leaderboard profile page. You can also visit the 'Create a GamerCard' under the 'My Controls' part of the navigation bar. |
Tournaments
How do I join a tournament?
PS3 Leaderboard ocasionally creates new tournaments for general entry. These wille be announced by newsletter, via Twitter and facebook, and in the main news section on the home page. You will then be able to click on the tournament name and view the event details. If there are any spaces left then you can click on JOIN TOURNAMENT and you will be added to the event.
How do I progress through the tournament?
Once the tournament has been filled the Tournament Admin will then set the brackets and your opponent will be known to you. You then just have to click on their name and contact them to arrange the match. This is unlike the ladder system and you can contact them via PM, Email or PSN. We recommened that you actually contact them in ALL ways to ensure that you get their attention.
Once you have arranged and played the match you need to come back to the site and report thr result. You will find the Report Result link at the top of the tournament on the main tournaments page. If you have any issues reporting your match then please contact a member of staff or open a support ticket and we will sort it out for you.
What can i win?
Occasionally we have sponsors that provide prizes or cash for tournament top performers. These will be announced at the time of tournament creation. Please keep an eye out for announcements. These sponsored events will still always be FREE.
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Live Events
What are Live Events?
Our Live Events are great fun! They are scheduled online meetings where members all get together and play a Free-For-All deathmatch or join up in teams to play a fun team event. For example, we might schedule a Call of Duty Black Ops event for 7.30PM EST (2.30PM GMT) on a thursday evening. Members who believe they can make it will join a free space in one of the rooms. The event admin will then make sure there are hosters for the event and the hoster in your room will become a PSN friend/buddy so that a few minutes before the start time of the event they can get you into the lobby room. The event will then be played out and the event admin will add all the results into the system and the top performers will get XP.
This XP goes to special, ongoing Live Event leaderboards and will also be added to your main member Hall of Fame XP.
Live Events are created very regularly. There are Live Events a few times each and every week for a lot of different Playstation 3 games. You can see the next upcoming events in the Upcoming Live Events block on the right hand side of the home page or a list of the Live Events, in order, by clicking on the green Live Events link on the main menu.
How do I join a Live Event?
Via the Upcoming Live Events block on the home page, or the Live Events link on the menu, click on the event that you wish to participate in and you will be taken to the event details page. If there are any spaces left then you simply have to click on the JOIN THIS SPACE button. You will then be asked to enter the PSN id that you will be using for the event. This is important as the designated room host will contact you by PSN to add you as a friend so that he can invite you in to the game lobby before the start of the event. Make sure you follow the instructions for the event carefully. You should be ready to join the lobby at least 10 minutes before the event is actually due to start.
Please ONLY join the event if you honestly believe you have a good chance of being able to make it to avoid taking a place up unnecessarily.
How does the whole Live Event process work and what do I need to do?
These are the steps throughout the Live Event process:
- Find the event that you wish to play in. Make sure you are joining an event for your region (US or EU) if it is not a global open (open to all).
- If there is a space left in the event then you will see a JOIN THIS SPACE button on the left hand side. Click on any of these to join that partiuclar space.
- You will be asked for the PSN username that you will be using for this particular event
- Your name will now be listed in the event. If you do not see your name then please contact an Event Admin about it
- The event hoster, the member who will be hosting the actual game room online, will be announced at some point and their PSN name will appear in the Hosters box area, where it originally says 'To be Decided'. You will need to keep an eye on this right up to the start of the event in case it changes or the hoster is not known until the last minute. You need to send a Friend Request to the hoster via the PSN. That is the only way that they will know you are definately playing and so that they can invite you into the game lobby.
- The game host will open up the game room lobby usually 5 - 10 minutes before the actual start of the event. This will give you plenty of time to send a last minute friend request. If you are running late then send the hoster a message via the PSN in case his room is running late and you can still get in.
- The event will start when the Hoster decides that he feels everyone who will play in the event has turned up in the room.
- The event will be played out according to the settings agreed beforehand. You can have your say on this on the forum thread for the event.
- At the end of the event please take a picture in case the hoster was not able to do so. These are needed to help remember who came where in the event. Typically, the top 6 performers in the event will get XP. These points will go to special, ongoing Leaderboards for the actual game (e.g. MW2, Black Ops, Killzone) and they will also go to an overall ongoing Live Event leaderboard which is a combination of all game leaderboards. So if you play in lots of events, in different games, it is likely that you have a chance to be near the top of the main Leaderboard. The XP you win in Live Events ALSO goes to your main site Hall of Fame member XP.
- Live Events are ususally held weekly at the same time so make sure you sign up to the next weeks event in plenty of time!
What do I do if I realised I have joined the wrong room?
In many Live Events this will NOT actually matter as its all random anyway. However, some events may have rooms/groups that are split up into US and EU/UK regions. If you join the wrong room for your region then you will need to contact the event admin and they will be able to sort it out, space permitting. Moral - Take care joining the rooms!
What can I win playing in the Live Events?
All Live Events show how many XP you will win if you come in top places in your room. This XP is added to a leaderboard for that game group and added to an overall Live Event leaderboard. Furthermore, this XP is actually added to your overall member Hall of Fame XP. We hope to get sponsors involved who will provide prizes for the top performers accross a whole season of Live Events. when this happens, everyone will be notified. Occasionally, there will be one-off special Live Events that will have awards and/or prizes. Keep an eye out for announcements as spaces are always limited and you may end up missing out. It is a good idea to keep an eye on the site for new events plus sign up to our Twitter feed.
These are great! I would like to help out. What do I need to do?
The Live Events always rely on the great help of volunteers to act as Admins or hosters. Without either the events cannot be held. Each event needs an Admin and any number of hosters. Standby hosters are also always needed at each event in case there is a problem with the pre-arranged designated hoster.
If you wish to help out then please contact a member of the senior staff and we will give it some consideration.
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